Refund policy

Return rules summary

  • Returns accepted for 30 days
  • Customer provides return shipping
  • 15% restocking fee
  • No final sale items

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zaymaswardrobe@gmail.com. Please note that returns will need to be sent to the following 

Address: 15324 119th Road, Jamaica, NY-11434

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at zaymaswardrobe@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zaymaswardrobe@gmail.com.

Return due to damaged or incorrect product delivered:

  • If you receive a damaged or incorrect product, we offer the option to either exchange the item or receive a refund for the purchase amount.
  • Please contact our customer support team within 24 hours of receiving the product to report the issue and initiate the exchange or refund process.
  • In case of a damaged product, we will arrange for a return shipping label or cover the return shipping costs.
  • If you opt for an exchange, we will ship the replacement item as soon as we receive the returned product or provide a refund if the desired item is not available.
  • If you prefer a refund, we will process it within 7 business days after receiving the returned item. Refunds will be issued in the original form of payment used during the purchase.
  • If the item is damaged due to mishandling during return shipping, we reserve the right to deduct a restocking fee or deny the exchange/refund.

Return for reasons other the above: if you would like to return because you no longer need the item, it doesn't fit as thought it would, or for any other reason. 

  • Return requests are accepted within 48 hours of delivery. To initiate a return, please contact our customer support team with your order details.
  • Customers are responsible for the return shipping costs,
  • Item must be in the same condition, with all tags. 
  • Refunds will be processed within 7 business days after receiving the returned item. Refunds will be issued in the  original form of payment used during the purchase.
  • Please note that refunds may take additional time to reflect on your account, depending on your bank or payment provider.
  • We reserve the right to refuse returns that do not comply with our return policy guidelines.

If you have any further questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you.

Email: zaymaswardrobe@gmail.com
Phone: 347 935 0612 (Text Preferred)